Returns & Cancellations

Returns and Cancellations

Cancellations — Orders can be canceled for a full refund anytime before production begins. Once we have started fabrication on your custom, built-to-order item, it can no longer be canceled. At that point the parts are cut and the labor is spent specifically for your order.

Built-to-Order Items Are Non-Returnable — Almost everything we make is built to order for your exact needs, so we do not accept returns or exchanges on these items. This includes:

  • Portable Bars
  • Furniture
  • Skylines
  • Ice Displays
  • Non-Standard Liquor Displays (wraps, corners, islands, etc.)
  • Any product with custom dimensions, graphics, logos, branding, or specifications
  • Any product that ships by freight

Approving Your Design — Before we build anything custom, you approve the design, dimensions, and specifications in writing. That written approval is what we build to. Once you approve it, that is your order. If you are unsure about a shape, size, top style, or any other detail, ask us before you approve. We are happy to walk through it with you. Ordering the wrong specification is not a manufacturing defect and is not grounds for a return.

When Your Order Arrives (Freight Inspection) — Our products ship by freight. Protecting yourself at delivery takes a few minutes and it is the difference between a claim we can win and one we cannot. Before the driver leaves:

  • Inspect immediately. Look over the crate and the product for any visible damage before you sign anything.
  • Document everything. If you see any damage, you must note it on the delivery receipt before you sign. Take clear photos of the crate and the product.
  • Notify us. Email us or text photos to 704-727-2727 within 48 hours so we can handle the freight claim for you.

Note: Signing for a freight shipment as “clear” or in “good order” without noting damage means you accepted it in good condition. That makes damage claims after the fact extremely difficult to win. Those few extra minutes at delivery are crucial.

Manufacturing Defects — We stand behind our builds. If you find a real issue with the bar itself when it arrives, like an LED problem, a wiring fault, or a finish flaw, send us photos and a short description within 7 days of delivery and before you use or display the product. We will make it right with repair or replacement parts depending on what is needed. Please do not set up, use, or display the product at an event before reporting a problem. Using the product tells us you accepted it as delivered.